- Registered NDIS Provider based in Alice Springs, NT
Cush Care Services Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information we collect and handle in accordance with the National Disability Insurance Scheme (NDIS) and applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we manage your personal information as an NDIS provider.
We collect personal information necessary to provide NDIS supports and services to you. This may include:
Your name, contact details, and date of birth.
NDIS plan details, goals, and support needs.
Health information, medical history, and disability-related information.
Information about your guardians or representatives (if applicable).
Payment details and financial information for service delivery.
We collect this information directly from you, your NDIS plan, or from third parties (e.g., family members, support coordinators, or healthcare professionals) with your consent.
We use your personal information to:
Provide NDIS supports and services tailored to your needs.
Communicate with you about your services and supports.
Manage and administer your NDIS plan and funding.
Comply with legal and regulatory requirements, including NDIS reporting obligations.
Improve our services and ensure quality care.
We may disclose your personal information to:
NDIS agencies, planners, or support coordinators.
Healthcare professionals or service providers involved in your care.
Government authorities, as required by law.
Your authorized representatives or guardians (with your consent).
We will not disclose your personal information to third parties without your consent unless required or authorized by law.
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes:
Storing information securely in electronic and physical systems.
Limiting access to authorized personnel only.
Regularly reviewing and updating our security practices.
You have the right to:
Access the personal information we hold about you.
Request corrections to ensure your information is accurate, complete, and up-to-date.
To request access or corrections, please contact us using the details below.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When no longer required, we securely destroy or de-identify your information.
If you have concerns about how we handle your personal information, please contact us. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We’re a registered NDIS provider in Alice Springs, NT offering personalised support services to help participants lead fulfilling and independent lives. Experience care and support with compassion and excellence.